Terms & Conditions
RecoverAble Solutions Ltd – Terms of Business
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RecoverAble Solutions Ltd is a company registered in England & Wales (Company No. 13234996) with its registered office at Downsview House, 141–143 Station Road East, Oxted, RH8 0QE.
VAT Registration No. 372 9439 63
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1. Definitions & Interpretation
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1.1 Account Listing Form: Any completed document or online form submitted to instruct us to recover a debt.
1.2 Charges: All fees, commission, costs, disbursements, and sums payable to RecoverAble.
1.3 Client / you / your: The legal entity instructing RecoverAble.
1.4 Debtor: The legal entity pursued for recovery of the debt.
1.5 I.D: Identification required to comply with fraud prevention or regulatory obligations.
1.6 Packages: Pre-agreed consultancy or credit control support services.
1.7 Panel Solicitors: Solicitors appointed by RecoverAble.
1.8 Proposal Form: The document authorising RecoverAble to provide consultancy services.
1.9 RecoverAble / we / us / our: RecoverAble Solutions Ltd.
1.10 Speculative Action: Action involving cost with no guaranteed outcome.
1.11 Contra Agreement: Any arrangement whereby debts are offset without cash payment.
1.12 Authority to Instruct: Actual, implied, apparent, or ostensible authority to bind the Client.
1.13 AML: Anti-Money Laundering obligations and checks.
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2. General
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2.1 Submission of an Account Listing Form, written confirmation, or digital acceptance constitutes binding agreement to these Terms.
2.1.1 Where an Account Listing form cannot be completed, written confirmation to proceed shall constitute valid instruction and acceptance of these Terms.
2.1.2 Digital signatures or electronic acceptance are deemed valid authority and confirmation that these Terms have been read and understood.
2.1.3 RecoverAble may rely on the Authority to Instruct of any person purporting to act for the Client
2.2 Clients should seek clarification before proceeding if any term is unclear.
2.3 Overseas collections incur a pre-agreed, upfront handling fee payable regardless of outcome.
2.3.1 No warranty is given as to enforceability or recovery overseas. Local laws, third parties, jurisdictions, and foreign exchange risk are accepted by the Client.
2.3.2 XE.com shall be used to calculate applicable exchange rates.
2.4 These Terms of Business replace all previous versions and apply to all current and future instructions unless otherwise agreed in writing by a Director.
2.5 The client warrants they have full authority to instruct RecoverAble and that the debt is lawfully owed and enforceable.
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3. Our Obligations
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3.1 RecoverAble will endeavour to act in good faith and use reasonable efforts to recover debts.
3.2 We do not provide legal advice and only make non-binding suggestions based on experience and applicable legislation.
3.3 Payments received from debtors are notified within 48 hours and held in a separate account.
3.4 Recovered funds are remitted within the standard monthly billing cycle, subject to regulatory, clawback, or fraud considerations.
3.4.1 Payments are made by BACS to the original creditor’s account unless authorised otherwise in writing. Additional AML checks may be required.
3.5 Where monthly recoveries total less than £30, funds may be held by agreement.
3.6 Identification is required for payments to individuals or sole traders. Failure to provide I.D prevents remittance and RecoverAble is held harmless.
3.7 Speculative legal, insolvency, or enforcement action will not proceed without written approval.
3.8 RecoverAble acts solely as consultant or collection agent.
3.9 All debtor contact will be compliant and professional, in line with current best practices.
3.10 RecoverAble may liaise with Panel Solicitors or third parties where appropriate. All associated costs require Client approval.
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4. Client Obligations
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4.1 The Client must provide accurate information and respond within 48 hours when requested and reasonably required.
4.2 All documents and correspondence relevant to the debt must be provided promptly and clearly.
4.3 Any third-party documentation relating to the debt must be disclosed.
4.4 Any payment received directly, in any form, must be notified to RecoverAble within 48 hours.
4.5 The Client must not instruct another party while RecoverAble remains instructed. Breach may result in commission or close-out charges.
4.6 This agreement may not be assigned without RecoverAble’s written consent.
5. Payment
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5.1 Consultancy fees are payable as pre-agreed in writing.
5.2 Commission is payable on all sums recovered at the agreed rate (standard 15%), unless a differing rate has been agreed in writing and prior to proceeding with recovery efforts.
5.3 Ancillary costs and legal fees are payable as agreed. Refunds are discretionary and dependent on case stage.
5.4 Commission becomes due upon listing, regardless of payment timing. Same-day payment remains subject to RecoverAble’s discretion.
5.5 Instalment arrangements must continue until paid in full. Early termination allows commission on the remaining balance.
5.6 Failure to notify of direct payment to the client or third party may result in commission on the full balance.
5.7 RecoverAble may withhold funds where fraud, illegality, or legal cooperation is required.
5.7.1 Suspected illicit activity will be reported and funds held accordingly.
5.7.2 The Client indemnifies and holds harmless RecoverAble against clawback, reversal, or investigation of remitted funds.
5.8 Commission remains payable on all disclosed direct payments to clients or account closures where payment has been made to the client at any time.
5.8.1 Close-out fees no greater than the sum of commission may apply where reconciliation reveals prior payment.
5.8.2 Close-out fees no greater than the sum of commission may apply where recovery activity commenced before payment was identified.
5.9 VAT is charged at the prevailing rate.
5.10 Legal or disbursement fees may be required in advance.
5.10.1 Debtor funds may be applied to unpaid invoices or part pay balances.
5.11 Commission is payable on any sums extinguished via contra agreement or other pecuniary advantage.
5.12 Handling fees apply to debts of £1,000 or less and agreed in writing prior to listing. Alternatively an uplifted value of commission may apply, again only agreeable in writing and at the discretion of RecoverAble
5.13 Overseas debts incur handling fees and potential third-party uplifts, subject to approval.
5.14 Credit card payments over £1,000 are not accepted save for discretion. Funds may be held up to 60 days and clawback risk remains with the Client.
5.15 Card payments are accepted in GBP only via Visa or Mastercard (excluding Amex).
5.16 Where a debt is settled, discharged, assigned, paid, insured, funded, compromised, or otherwise resolved by any third party following RecoverAble’s instruction,RecoverAble’s commission shall remain due as if the sums were recovered directly by RecoverAble.
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6. Terms of Payment & Late Charges
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6.1 Payment terms:
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Consultancy, handling, and ancillary fees: 30 days
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Commission on direct payment: 7 days
6.2 Late invoices attract interest at 8% above Bank of England base rate.
6.3 Any and all associated recovery costs incurred due to non-payment are recoverable from the Client in full.
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7. Consultancy
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7.1 RecoverAble provides non-legal advisory support only, without guarantees.
7.2 Legal input from Panel Solicitors may be sought with Client consent and additional cost.
7.3 Increased support requires a revised proposal.
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8. Termination
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8.1 Termination of service requires 30 days’ notice by either party, save as to ongoing legal files or other in which early termination could be detrimental to either party.
8.2 Immediate termination applies upon insolvency, administration, or creditor arrangements.
8.3 Funds may be held pending insolvency practitioner contact.
8.4 Immediate termination applies where the Client ceases trading.
8.5 Fraud or illegality permits immediate termination.
8.6 Collusion detrimental to RecoverAble permits immediate termination.
8.7 Persistent non-payment permits early termination.
8.8 All outstanding fees become immediately payable upon termination.
8.9 Termination does not affect accrued commission rights.
8.10 Where satisfactory AML or KYC checks cannot be completed, early termination is permitted
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9. Indemnity
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9.1 The Client indemnifies RecoverAble against losses arising from breach, except where RecoverAble acts negligently.
9.2 RecoverAble’s liability is capped at fees paid in the preceding 12 months. No liability for indirect or consequential loss.
10. Legal, Enforcement & Insolvency
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10.1 Legal or enforcement action is speculative and undertaken at Client risk.
10.2 Legal advice may be obtained via Panel Solicitors at additional cost.
10.3 Referral arrangements exist and may be disclosed on request.
10.4 The Client may appoint their own legal representative at their own cost. Any fees or charges due to RecoverAble or to our Panel Solicitors shall remain payable in full.
10.4.1 Where the Client withdraws instructions, transfers conduct, or otherwise terminates RecoverAble’s involvement after legal, insolvency, or enforcement action has commenced, RecoverAble reserves the right to charge:
(a) all outstanding fees, disbursements, and costs incurred to date; and
(b) a close-out fee no greater than the full commission that would have been payable had the balance been recovered in full.
10.4.2 The Client acknowledges that withdrawal during ongoing action may prejudice recovery, increase costs, or create liability for adverse costs orders, and RecoverAble shall not be liable for any such consequences arising from the Client’s decision to withdraw or transfer conduct.
10.5 Full disclosure of relevant documents is mandatory, regardless of whether you believe them to be advantageous or not.
10.5.1 Failure to disclose requested documents or disclose by deadlines imposed indemnifies RecoverAble against adverse outcomes.
10.6 Non-payment permits delay or suspension of action without liability.
10.7 Cost forecasts are estimates only and not guaranteed.
10.8 The Client indemnifies RecoverAble against claims arising from invalid debts or unlawful instructions.
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11. Complaints
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11.1 Complaints must be submitted in writing to daniel@recoverablesolutions.co.uk and will be acknowledged within 48 hours, save for annual leave or internal changes that could impact this and we will aim to have a response in full within 21 days.
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12. Governing Law
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12.1 These Terms are governed by the laws of England & Wales.
12.2 Invalid clauses do not affect enforceability of the remainder.
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13. Variations
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13.1 Variations are valid only if confirmed in writing by a Director in title of the business.
13.2 Staff-agreed variations without Director confirmation are void.
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14. Data Protection
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14.1 Data is used solely for service delivery.
14.2 Data is securely archived on termination.
14.3 Reasonable safeguards are applied at all times.
14.4 Data access requests will be complied with within statutory timeframes.
14.5 I.D may be required to satisfy AML or regulatory obligations.
14.6 Formal I.D is required before remittance to individuals or sole traders.
14.7 Marketing communications comply with data protection law and may be opted out of.
14.8 Further details are set out in our Privacy Policy.
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15. Force Majeure
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15.1 Neither party is liable for failure caused by events beyond reasonable control. Affected parties must notify and mitigate where possible. If such events continue for 45 days, either party may terminate without liability (save accrued rights).
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16. Agreement
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16.1 This agreement constitutes the entire agreement between the parties.